Independent Living Alternatives

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness and respected their privacy and dignity.

People were satisfied with how staff treated them. People had got to know the staff who they had selected and built a working professional relationship with them. As 1 person told us, “They [staff] speak to me nicely, respect me, and are friendly.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, culture and unique backgrounds.

The provider and registered manager treated people as individuals. They saw it as people’s own responsibility to explain what they wanted from their care and support. When there were any issues people told us they resolved these issues themselves effectively without the input of the office staff and registered manager. The registered manager worked on the basis if this was not happening individuals would contact them, as per the ethos of the ‘service’.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s independence was key to the service, the provider had created. People told us they led their staff as to what care and support they wanted and staff followed their directions. One person said, “They [staff] promote my independence, anything I can’t do, they help me with.” A further person told us, “I have a PA [member of staff] who sometimes will speak for me, I call this out, they don’t have to speak for me.”

Staff listened to people’s wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were clear about what they wanted staff to do and directed them. Staff and people confirmed this is what happened.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Most staff did not have a need for regular contact with the office staff, but when they had they said this was satisfactory or they were confident if they needed to do this, it would be OK. Staff said they were satisfied with the level of supervision they received.