Woodley Hall Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s care and support needs were assessed before they moved into the care home. People and their relatives told us they were involved in planning their care and support. A relative said, “Yes, we discuss the care plan, formally every six months. We also have an informal chat. I am made to feel part of planning [Person’s] care.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

People had access to specialist diets where required, including fortified meals or texture-modified diets. Individual dietary needs were recorded in care plans to ensure staff were aware of the support people required. Catering staff had access to up-to-date information about people’s dietary requirements, allergies, and personal preferences, including likes and dislikes. People were offered choice at mealtimes, with alternatives available for those who did not wish to eat the main menu options. This supported people to maintain a healthy, balanced diet that reflected both their nutritional needs and individual preferences. A staff member told us, “Each person’s dietary requirements are clearly documented in their care plan and discussed during handovers to ensure consistent and appropriate support.” A relative told us, “She likes her food. There’s always a good choice, and plenty of drinks.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service worked in partnership with other health and social care agencies to ensure people received continuity of care, supporting their emotional and physical wellbeing. However, for younger people accessing the service, there were no clear discharge plans in place to support their transition to more independent living.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People had access to a range of health and social care professionals to support their physical and emotional wellbeing. Care records confirmed that individuals were seen by professionals such as GPs and district nurses. Referrals were made promptly to ensure timely intervention and continuity of care. A staff member told us, “We routinely monitor resident’s physical and emotional well-being, including their weight, nutrition, mobility and mood. We work closely with GPs and district nurses to ensure every individual’s needs are fully met.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care and support plans were reviewed regularly and updated with any changes in people’s care needs. Daily records were maintained to monitor people’s wellbeing.

People’s capacity to make specific decisions was assessed and documented in their care plans. However, details of actions taken to support individuals to make their own decisions, including how information was presented to help them understand the decision, were not consistently recorded. This meant there was no clear evidence that people were always supported to make informed choices about their care and support.

The service had processes in place to monitor Deprivation of Liberty Safeguards (DoLS). Staff had completed training in the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards and understood their responsibility to obtain consent from people in line with the MCA. A staff member told us, “We always encourage residents to make their own choices whenever possible. If someone is assessed as lacking capacity, decisions are made in their best interests, with input from their family members.”