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Archived: Rubery Court

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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF | 75.04 KB

Overview

Inspection carried out on 8 August 2013

During an inspection to make sure that the improvements required had been made

We inspected Rubery Court following concerns at our last inspection in April 2013. The inspection was unannounced which meant the service did not know we were coming.

A new manager had been in place for four weeks at the time of this inspection and they supported us throughout the day. We spoke with people who used the service, observed their care, spoke with staff and a health professional.

We looked to see if people who used the service were respected and involved in the planning and delivery of their care. We found that systems were in place or being put in place to ensure that people were involved as much as they were able to be.

We found that the care and welfare needs of people who used the service were being met.

At our last inspection in April 2013 we had concerns that the service was not managing safeguarding referrals and internal investigations appropriately. At this inspection we found that the service was following the correct safeguarding procedures.

We previously had concerns that the service was not following the correct recruitment procedures. At this inspection we found that they had implemented a new system to ensure the procedures were followed.

We found that the service had sufficient trained staff to meet the needs of people who used the service.

The new manager showed us that they were working on new systems to monitor the quality of care delivery.

Rubery Court was compliant in the six outcome areas we looked at.