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Archived: Rubery Court

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Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 87.26 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People who used the service were safe and their health and welfare needs are met by competent staff.

Reasons for our judgement

We spoke with staff who worked at the service and they all told us they felt supported by their managers and that they liked working at Rubery Court. One staff member told us, “If I have any problems I can always go and talk to the manager and they listen”.

We saw and staff told us that they had sufficient training to complete their role. Recently staff had received training on the Mental Capacity Act 2005 and DOLS. We saw that staff received regular support and supervisions and had regular staff meetings with their manager.

The service was using apprentices and one apprentice told us they loved working at Rubery Court. They were completing their National Vocational Award 2 (NVQ2) in care and the placement at Rubery Court gave them the practical experience.

Staff we spoke with exhibited a caring value base and knew the people they were working with and their individual needs.

New staff told us that they had received a period of induction where they had completed their mandatory training such as health and safety and moving and handling. They then worked alongside a more experienced member of staff until competent to work alone. This meant that staff were equipped with the appropriate skills to fulfil their role.