Stride East

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. It was observed that staff were kind to people throughout the inspection and that they had built a good relationship with those who lived at the service. One person told us, “The staff respect my privacy and dignity, all the staff knock on the door before entering my room.” Staff reflected how it was important to them to ensure people trusted them and how they treated people with kindness. One staff member said, “I have started to build trusting, professional relationships with people, it feels nice when people can trust me and I am helping them.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Care plans were developed which included details about people’s personal histories, preferences and goals. People told us staff communicated well with them and sought their views about the service. We saw people personalise their rooms, maintain relationships and continue activities that reflected their interests and choices.

The provider ensured staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff told us supporting people to develop independence and reablement was a key part of their role. Staff would only offer support when needed in the least restrictive way they could. People were encouraged to make decisions about their daily lives and felt they contributed to the development of the service. A person told us, “The staff are always doing different things, they always ask for our thoughts, about how they can improve, putting our needs first.”

The management team listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.People told us staff supported them quickly when they were upset or distressed and helped them when they were unwell. Staff knew people well and monitored people’s wellbeing throughout the day. We observed staff responding promptly to requests for support and providing reassurance when needed. People told us they felt safe and well supported by staff.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff were positive about the improvements they had seen within the service over the last few months and how the newly appointed deputy manager was providing stability to the service. Staff told us they felt supported, valued and listened to by the deputy manager and senior team leader. A staff member said, “[The deputy manager] is absolutely amazing, they are supportive,” while another told us, “I feel like I belong, I feel like I am part of a team.” Staff reported they received effective handovers, opportunities for training and could contribute ideas to improve the service which all helped to promote a positive working environment and improve people’s wellbeing.