- Care home
Lee Valley Care Services Limited
We served a warning notice on Lee Valley Care Services Ltd on 26 June 2026 for failing to meet the regulations related to the health, safety and welfare of service users and the safe management of medicines at Lee Valley Care Services Ltd.
Assessment report published 28 July 2026
Contents
Ratings
Our view of the service
We carried out this assessment from 18 May to 19 May 2026
The service is a residential care home providing accommodation and personal care to people with mental health needs and dementia. There were 4 people living in the home at the time of our assessment. Our assessment was prompted by the length of time since the last assessment.
The provider was previously in breach of the legal regulations in relation safe care and treatment, and good governance and the service was rated requires improvement. Not enough improvements were found at this assessment, and the provider remained in breach of these regulations, and the service has been rated requires improvement again.
People were not always protected from the risk of harm. Information about people’s care plans and risk assessments were not always up to date and accurate. There were shortfalls in care planning and risk assessment processes. We also identified concerns relating to medicines management. This meant people were not being adequately protected from the risk of receiving unsafe and inappropriate care.
The premises were not always maintained to a high standard of cleanliness and the provider had not ensured that adequate handwashing facilities were available in the home to help prevent and control the risk of any infection.
Potential risks to people’s health and welfare had not always been assessed including people’s individual safety and health conditions. People’s care plans did not evidence how they were actively involved in planning for important life changes or discussing their future care needs.
The provider did not have a robust approach to monitoring the effectiveness of people’s care, treatment and support and action was not always taken to continuously improve it.
Governance and quality assurance systems needed improvement to ensure that there was sufficient oversight of the service, as audits had been completed but this had not identified the issues we found during our assessment.
However, staff were caring and attentive to people’s needs. They understood how to keep people safe and how to report concerns. Staff assessed people’s communication needs.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations have been concluded, if the action has been taken forward.
People's experience of this service
During our assessment we spoke with people and their relatives and used observations to assess whether people received good care.
During our assessment we spoke with people and their relatives and used observations to assess whether people received good care.
People told us they were happy with their care and described staff as being friendly and caring. Some considered it a home for life and said they had made friends.
On the whole relatives were happy with the care and support their loved ones received and found staff and managers approachable and caring.
People were supported by a generally stable staff team, which helped promote continuity of care and trusting relationships. Staff described positive relationships with people and pride in the care they provided.
We observed staff interacting with people in a calm, kind and respectful way, taking time to engage and respond to their individual needs. People were supported at their own pace, and staff used a familiar approach which helped people feel at ease.
We observed people to be happy and comfortable in the presence of staff.