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Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF

Overview

Inspection carried out on 30 January 2014

During a routine inspection

During this inspection we spoke in private with people who used the service and staff. We also spoke with the managing director, registered manager and operations manager.

People told us that they were very happy with the care staff who supported them. One relative told us, �They monitor my Mum and do a good job�. Other comments included, �I�m 98 now, they�ve grown with me. They�ve accommodated my individual needs as I�ve got more dependant, they are very good carers� and �These girls are lovely they work hard�.

People told us the care staff were flexible and tried to fit in with their wishes. One person told us, �I like to approve my carers, I�ve had a couple of rejections but we�ve dealt with that�. People told us that generally they received care from regular staff who knew their needs well. People told us they had been consulted about their care plans and involved in regular reviews of their care.

We found that care was planned and delivered in line with people's assessed needs and care plans were updated on a regular basis. The provider trained staff in safeguarding vulnerable adults and people told us they felt safe with the care staff. We saw that staff were supervised and their competency was monitored on a regular basis. Staff told us they felt supported in their work.

We found that the provider had systems in place to monitor the quality of the service. This ensured that the service was effective and well led.