You are here

All reports

Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We reviewed all the information we have gathered about Crossways, looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

We carried out a tour of the premises as part of our inspection and we saw that people were provided with spacious and comfortable private accommodation and shared communal areas. We also saw that all areas were cleaned and maintained to a very high standard.

People's private rooms were individual, in accordance with their choices, and they were able to have their personal possessions around them.

We saw that people were able to choose where they wanted to be in the home and could access all the communal areas, such as the television lounge, sun lounge, dining room and patio garden. We also noted comfortable chairs located in various other communal parts of the home, where people could sit, if they wished.

One person we spoke with told us they were very happy with their room and pointed out how spacious it was. During our inspection, we observed three people who had arranged to meet up for a chat in the sun lounge after lunch.

We noted that every room had en-suite facilities and people could have a private telephone connected in their rooms if they wished.

The manager told us that people could choose where they had their meals and while the majority chose to eat in the main dining room, some people preferred to have their meals served to them in their rooms. We briefly observed the lunch period and noted that it was a comfortable and dignified occasion. Each person had an individual table, although these could be repositioned if people wished to sit together.

A Fire Safety Officer from Norfolk County Council visited the premises in November 2011, to conduct a fire safety audit. The fire precautions in place were confirmed as satisfactory, with no actions required.

The manager told us that a lot of money had recently been spent on the new fire system that had been installed in the home. We were told that there were new smoke detectors and alarm bells and everything had been upgraded to meet modern day requirements.

We saw in the minutes from the residents' meeting that the new system had been explained fully to people living in the home.

This told us that the provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.