You are here

All reports

Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we have gathered about Crossways, looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Following our inspection on 24 August 2011, an improvement action was made in respect of a lack of staff training for recognising signs of abuse, adult protection and safeguarding.

During our inspection on 13 December 2012, we saw evidence which showed that staff had received appropriate training in these areas and comments from staff also confirmed that this was the case.