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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

Overview

Inspection carried out on 13 December 2012

During a routine inspection

During our inspection we observed people coming and going, in and out of the home, as they chose. One person went to a morning service in the nearby church, another person went shopping in town and a third person went out for a walk with their relative.

One person said that Crossways was the only home they had wanted to move to. They told us they knew a number of other people living in the home and that the location was ideal for them.

Two people we spoke with said that they were cared for very well by the staff. One person said, "I never go any more than 2 hours without staff checking on me and offering choices of drinks and snacks. They always make sure my drinks jug is full and there is always plenty of fresh fruit available." Another person told us, "I like it here very much, the food is always very good and the staff are always very kind."

People's private rooms were individual, in accordance with their choices, and they were able to have their personal possessions around them.

We saw that people were able to choose where they wanted to be in the home and could access all the communal areas. One person we spoke with told us they were very happy with their room and pointed out how spacious it was. During our inspection, we observed that three people had arranged to meet up for a chat in the sun lounge after lunch.

We saw that there were a number of systems in place to assess and monitor the quality of service provided at Crossways.