- GP practice
Crawcrook Medical Centre
Assessment report published 5 July 2026
Contents
Ratings
Our view of the service
Crawcrook Medical Centre is a GP practice and delivers services to 19,989 patients under a contract held with NHS England. This is a reduction of 432 patients since our last visit on 2 February 2025.
The practice has branch surgeries at:
• Rowlands Gill, The Grove, Rowlands Gill, NE39 1PW
• Blaydon, Shibdon Road, Blaydon, NE21 5NW
• Grange Road, Grange Road, Ryton, NE40 3LT
The practice is situated within the North East and North Cumbria Integrated Care Board (ICB). This is part of a contract held with NHS England which is an Alternative Provider Medical Services (APMS) contract.
The provider of the service is Reimagining General Practice GPMS Services Ltd which is owned by a GP and a non-clinical manager both acting as chief medical officer and chief executive. The GP is the CQC registered manager.
According to the latest available data, the ethnic makeup of the practice area is 97.6% White, 0.9% Mixed, 0.8% Asian, 0.3% Black and 0.4% Other. Information published by Public Health England shows that deprivation within the practice population group is in the eighth lowest decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
The practice’s opening hours are Monday to Friday 8am to 6pm.
The local primary care network (PCN) provided extended hours appointments, from 6.30pm to 8pm Monday to Friday and on Saturday between 8am and 5pm. Out of hours services are provided via the NHS 111 service.
This was a responsive assessment carried out as a follow-up to the previous assessment conducted on 2 February 2025. At that assessment we rated the practice as requires improvement overall, as well as in the key questions of responsive and well led. At that time, we identified a breach of good governance.
We carried out this assessment on 2 June 2026 to check on progress and improvements made.
People were involved in decisions about their care. The service provided information people could understand and worked to eliminate discrimination. People knew how to give feedback and were confident the service took it seriously and acted on it. Access to the service had improved, with data consistently monitored and further measures in progress to continue this improvement. People received fair and equal care and treatment, and the service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood their options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. Since the last assessment, the practice had made improvements and was no longer in reach of the regulation relating to Good Governance.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were increasingly satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers shared relevant information with the group and made positive changes because of feedback, such as a range of changes to the telephone system and reviewing possible ways to reduce the number of instances that patients do not attend their booked appointments.