- GP practice
Berrycroft Community Health Centre
Report from 3 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 22 May to 23 May 2024.
We assessed all quality statements under the key questions of Safe, Effective, Caring, Responsive and Well-led. Berrycroft Community Health Centre provides NHS GP services to 28,000 patients and this was the first assessment at the service. The practice is rated as good overall with the key question safe rated as requires improvement. During the assessment, we found the service was providing effective, caring, responsive and well-led services. However, we found concerns related to medicines management and the consolidation of patients’ records from their old GP practices which resulted in breach of Regulation 12 of the Health and Social Care Act 2008 (Regulate Activities) Regulations 2014. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Overall, patients had mixed experiences of the service. There was consistent feedback that accessing services was difficult for patients. However, patients reported more positive outcomes in their interactions with healthcare professionals.