- Care home
The Regard Partnership Limited - Clareville Road
Assessment report published 9 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 17 October 2026.
The Regard Partnership Limited - Clareville Road is a residential home for up to 10 people. The service supports people with a learning disability and autistic people who have a range of individual care and support needs. There were 7 people living at the service at the time of our assessment. We undertook this assessment due to the aged rating.
Medicines were not always stored and managed in suitable environments, including within a busy office and in people’s bedrooms, which presented potential risks relating to interruptions, infection prevention and control, and storage temperatures. Staff did not have a dedicated space where they could take breaks and decompress away from the working environment, particularly following challenging situations. Further work was also required to ensure all staff consistently experienced a fair and inclusive workplace, including addressing concerns about the allocation of duties and language barriers within the team. The registered manager was aware of these concerns and had taken action to address them.
Despite these areas for improvement, the service provided good-quality, person-centred care and support. People were protected from abuse and avoidable harm, and detailed risk assessments guided staff on how to support them safely while promoting choice and independence. Staffing was planned around people’s assessed support needs, and relatives felt there were enough staff to keep people safe. Staff received training, supervision and debriefs following incidents, and recruitment practices helped ensure suitable staff were employed.
People’s health and wellbeing were monitored, and staff responded appropriately when their needs changed. People were supported to access healthcare and specialist advice, including dementia support, and staff used recognised tools such as the Malnutrition Universal Screening Tool to monitor nutritional risk and weight. Staff knew people well, understood their individual communication methods and provided support that reflected their needs, preferences, routines and interests. People were treated with kindness, compassion, dignity and respect and were supported to make choices, maintain relationships and take part in meaningful activities and experiences.
The service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture. The model of care and setting maximised people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and staff supported people to lead confident, inclusive and empowered lives.
The service had a positive, person-centred culture focused on empowerment, choice and independence. Leaders were visible, accessible and responsive, and relatives and staff expressed confidence in the management team. Governance systems were used to monitor quality and safety, while incidents and episodes of emotional distress were reviewed to identify learning and improve practice.
People's experience of this service
People had positive experiences of the care and support they received. Staff knew people well and understood their individual needs, preferences, routines and communication methods. People were treated with kindness, compassion, dignity and respect, and their privacy was maintained.
People were supported to have choice, control and independence in their everyday lives. They were encouraged to develop and maintain daily living skills, including preparing meals and helping with household tasks where appropriate. People took part in activities, holidays and celebrations based on their individual interests and preferences, and their personal achievements were recognised and celebrated. Families were welcomed into the service, helping people maintain relationships with those important to them.
People’s health and wellbeing were regularly monitored. Staff recognised changes in people’s needs and supported them to access routine and specialist healthcare, including seeking specialist advice where changes associated with possible dementia were identified. Staff also supported people during hospital attendances and used hospital passports to help important information about their needs accompany them.
People were involved in decisions about their care and daily lives. Staff used communication methods suited to each person, including pictorial information, communication aids and social stories where appropriate. Regular key-worker meetings provided further opportunities for people to express their wishes, preferences and what they wanted to achieve.
People were supported to take positive risks while remaining safe. Relatives consistently spoke positively about people’s safety, the way staff understood their family members and how staff responded when people’s needs changed. They also felt confident that any concerns or complaints would be listened to and appropriately addressed.