The Regard Partnership Limited - Vancouver Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

In general people were receiving person centred care in line with their needs and preferences. However, we found some aspects of care were not always person-centred. People were supported to personalise their rooms, however, we found some people had old bedroom furniture items that needed to be replaced.

Some people had not been given the opportunity to hold their own key to their room and were relying on staff to secure their room. We discussed this with the provider and although we did not identify any concerns with restricting people’s movements, they have reviewed this practice and made the necessary changes to ensure people are being supported to develop their skills in this area.

People were supported by staff that knew them well and they attended a variety of activities in their local community according to their personal interests and choices.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.