KB4Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us members of staff were kind and caring. One person said, “[Members of staff] have time for me, they never rush me. They have a chat too and always make time for it.” Another person said, “[Members of staff] are kind and considerate.” A member of staff told us about how they delivered care with kindness and dignity, "It means involving people in decision-making about their care, which is centred to their preferences and cultural values. We tailor care to their needs and what matters most."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A relative told us about how members of staff treated their loved one, “[Family member] enjoys the company of the carers and looks forward to their visits. They have a good laugh together, which really helps [family member’s] mood. [Family member] seems to get on very well with them. [Members of staff] are warm and friendly, which makes [family member] feel valued.” A member of staff told us, "We use a person-centred approach which puts the person at the centre of their support and goal planning. It is based around the person's strengths, needs, preferences and priorities. It involves treating them as an equal partner."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. A relative told us, “[Receiving care and support] has changed [family member’s] life for the better. [Members of staff] know what they are doing and carry out the care efficiently.” A member of staff told us how they supported people to have choice and control over their own care and to make decisions about their care, treatment and wellbeing, "We empower people to make their own decisions, pursue personal goals and manage their own health and care needs where they are able."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One person told us about how the provider responds to their needs, “[Members of staff] make sure the job is done, even if it takes a bit longer. They adapt to what I need on the day. [Members of staff] are flexible and helpful.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. There was a staff handbook in place which explained all the expectations, policies and support for members of staff. Members of staff confirmed they were supported and valued in the workplace. One member of staff told us, "[I receive support] through regular guidance, supervision and clear communication to help me do my job well. Yes, I do [feel valued and listened to at work].”