Santhem Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed in a person-centred way, with initial assessments and regular reviews used to ensure care reflected their preferences and changing needs. Staff described using care plans to understand and respond to people’s needs, with one explaining they “regularly read through client’s support plans to identify any additional needs or changes.”

The person confirmed they were involved in their assessments and care planning, stating they were “fully involved in the assessment meeting,” indicating a collaborative approach.

The provider planned and delivered care and treatment in partnership with the person, ensuring what mattered to individuals was reflected in practice and aligned with legislation and evidence-based standards.

Staff followed the person’s care plan and relevant guidance to inform care, including responding to changes in their wellbeing, with one noting they “read and follow their support plan” and seek additional advice where needed.

Staff, teams and services worked together to support people in a coordinated way, with systems such as daily handovers, team meetings and care planning processes used to share information. Staff described working collaboratively and keeping the manager informed of any changes, with one explaining they “work collaboratively with my colleagues… keeping the manager up to date on any concerns, needs or changes,” which helped ensure care remained responsive. External professionals, including healthcare services were involved where required.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live a healthier lifestyle and, where possible, reduce their future needs for care and support.

Staff monitored changes in people’s health and encouraged access to healthcare professionals where needed, working with services such as GPs and therapists to provide appropriate support.

The person using the service told us they were supported to remain active and independent and described taking part in activities two to three times a week to maintain an active lifestyle, which indicated a positive approach to promoting healthier lifestyles.

The provider routinely monitored people’s care and treatment to support continuous improvement, ensuring outcomes met both clinical expectations and people’s experiences. This was supported through regular reviews, audits and ongoing communication, with staff recording and reporting changes so care plans could be updated accordingly. Staff described observing people closely and “recording/documenting… to identify changes or signs of deterioration,” and the person using the service confirmed they were involved in reviewing their care, reflecting a person-centred approach.

The provider ensured people’s consent to care and treatment was sought and respected, in line with legislation and guidance. Staff demonstrated an understanding of gaining consent before providing care, with one explaining they would “introduce myself… explain care… and check understanding,” and people were assumed to have capacity unless assessed otherwise. Care plans contained relevant information about people’s capacity and decision-making, supporting staff to deliver care appropriately.

The person using the service confirmed they were involved in decisions about their care, and stated, “They [staff] always involve and ask me first.”