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Archived: Andrew Cohen House Good

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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We talked with commissioners of services.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We saw that the provider used a standard application form. All applicants were required to provide details of current and past employment, education and training qualifications, experience and references. The provider used this information to assess if applicants were competent to meet the care and welfare needs of the people who used the service. The provider used a selection of interview questions to see if applicants met the requirements of the job description. We saw that the manager kept records of what was discussed in the interview.

We looked at the records of four members of staff. We saw that the provider had approached their previous employers for references. Prior to working with people all staff employed by the provider had been checked with the Disclosure and Barring Service (formerly criminal records bureau) and had provided proof that they were legally entitled to work in the UK.

For nursing staff, information about their registration with professional bodies was checked to ensure it was up to date and that the member of staff had the right to practice.

We were told that the majority of staff had either achieved, or were undertaking a qualification in care. Staff training records evidenced that this was the case. This meant that people were usually supported by staff who had the skills and knowledge to meet their individual care needs.