You are here

Archived: Andrew Cohen House Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We talked with commissioners of services.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Throughout the inspection, we found that staff treated people with respect and supported them in a friendly, engaging manner. People living at the home confirmed their privacy was respected. We saw staff knocking on people's bedroom and bathroom doors before entering, this maintained people's privacy. People’s relatives told us they were made welcome by staff and that at each staff would shut their relative’s door for privacy. One relative told us, “I am impressed with staff’s care, patience and they treat people individually. I can say, 90% of times they go an extra mile”.

Each person had their own bedroom and the majority of people had en-suite bathing facilities. We saw that people had personal belongings in their rooms, which reflected their tastes and interests and helped make their rooms more personal and homely to them.

There were systems in place to ensure that people received enough information to involve them in the decision whether to live in the home. People or their relatives had the opportunity to view the home prior to moving in, in order to sample what it would be like to live there. The home had a statement of purpose and resident's information pack. This included information about the facilities and services provided at the home. We saw that an assessment of people's needs took place prior to them living at the home so the home could be confident that they could meet the person's needs prior to them going to live at the home.

We found that people were consulted and offered choices about the things they wanted to do. We saw that people were able to move freely around the home and socialise with others at the times that they wanted. Some people for example, preferred to stay in their rooms whilst others used lounge and dining areas for meals or activities. People using the service and their relatives had opportunities to express their views about the service provided at the home. This included their involvement in service satisfaction surveys, group meetings and care reviews.

People's diversity, values and human rights were respected. People's preferences, cultural and religious needs were included in their care files. Meals provided at the home took account of people's religious and cultural background. Arrangements were in place so that people could continue to practice their chosen religions whilst living at the home. People were dressed in individual styles of dress to reflect their age and gender.