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Archived: Andrew Cohen House Good

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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 22 January 2014

During a routine inspection

When we visited 56 people were receiving care at the home. We spent time with people living at the home and observed how they were being supported. We spoke with nine people who lived at the home and with the relatives of four people. We also spoke to the registered manager and five members of the nursing and care staff.

Throughout the inspection, we found that staff treated people with respect and supported them in a friendly, engaging manner. People told us they were happy with the service they were receiving and how their needs were being met. One person told us, �I can�t think of anywhere better to be. The staff are all very nice.�

Care was planned and designed to meet the individual health and welfare needs of the people who used the service.

We found that people were not always protected from the risks associated with the unsafe use and management of medicines. . We found that internal audit processes had failed to identify that improvements were needed in respect of cold storage of some medicines and routine recordings of medication administration.

The provider had satisfactory recruitment procedures in place to ensure that people employed at the service were of good character and had the necessary skills to meet the needs of the people who used the service.

People told us they felt able to complain if they were not happy about their care, although the information provided to people using the service was incomplete.