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Archived: Andrew Cohen House Good

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Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

Overview

Inspection carried out on 22 January 2013

During a routine inspection

We visited Andrew Cohen House and spoke with seven people who lived at the home about the care and support they received. People told us they were happy with the service they were receiving and how their needs were being met. One person told us, ��The service we get is excellent.��

During our visit we spoke with relatives of three people who lived at the home. They told us they were satisfied with the care provided. One relative told us, ��I have nothing but praise for the home.��

Throughout the inspection, we found that staff treated people with respect and supported them in a friendly, engaging manner. People living at the home confirmed their privacy was respected. Not all people spoken with could remember planning their care but we found evidence of consultation, wishes and preferences in records.

Staff told us that they were well trained and felt they had been provided with the appropriate support in order to do their job effectively.

People living at the home told us they felt safe and were able to raise any concerns they had.

There were systems in place to monitor the quality of the service. Complaints and comments from people were used to assess if they were happy with the service.