Pennine View

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 58 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs before they moved into Pennine View. Staff felt they did not always have the skills to support all the people living at Pennine View, as they lacked the training to support some people who displayed distree that could lead to harm to themselves or others. One staff member told us, “I do absolutely not have the training to support [named person]. I feel they would get better care elsewhere.”

The provider did not always plan and deliver people’s care and treatment including what was important and mattered to them. One person’s care plan stated they did not like showers. The person only ever received showers and staff told us they were never given the option of having a bath. Staff confirmed the person was unhappy when supported to have a shower. The registered manager took immediate action to direct staff to offer the person a bath as part of the support they offered. Two people at the service had specific health conditions. There was no written guidance to inform staff on the signs and symptoms which the people may display if they became unwell. There was no instruction for staff on the action to take if the people’s health conditions changed. This meant people were risk of receiving unsuitable care and treatment.

The provider worked well across teams and services to support people. Information was shared with other health and social care professionals to support effective care planning and delivery. Records of agreements and responsibilities were documented to help enable collaborative working and to drive improvement.

Staff and management supported people to manage their health and to maximise their independence, choice and control. Staff supported people to live healthier lives, and encouraged people to make healthier choices to help promote and maintain their wellbeing.

The provider sought to ensure that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. However, not everyone received support that reflected their recorded preferences and clinical needs. The provider took immediate action to improve people's quality of life.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where restrictions were required to keep people safe, this had been noted in people’s care plans. People or their representative had been involved and consulted and had their choices recorded. The registered manager had processes for assessing and documenting people's consent to care. Documentation was completed and contained relevant information to enable staff to provide the best care possible. The registered manager had submitted Deprivation of Liberty Safeguards (DoLS) applications and kept a record to ensure updated applications were made when needed. Some applications needed updating to reflect additional restrictions. The registered manager and regional manager took immediate action. We observed staff communication with people in a way they could understand, and they were given time to respond or make decisions. However, regarding 1 person their documented wishes or preference around personal care was not followed. The manager acted immediately to resolve this.