- Care home
Archived: 142 Petts Hill Care Home
Assessment report published 18 November 2025
Contents
Ratings
Our view of the service
Date of assessment: 18 June 2025. The service is a care home without nursing that provides accommodation, support and care for up to three people with mental health needs. At the time of our inspection, 1 person was living in the home.
We completed this inspection due to concerns raised about management of the service. We found there to be significant shortfalls, with 5 breaches of regulation relating to safe care, infection control, medicines, governance of the service, staffing, gaining consent and the providers’ registration with the Care Quality Commission (CQC).
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
The management and oversight of the service was ineffective. Medicines were not managed safely which meant people did not always receive their medicines as prescribed. Staff did not always have the skills to support people safely. Staff did not follow best practice guidance when assessing people’s capacity to consent and did not always respect people’s decisions. Overarching monitoring systems were not effective in helping to identify where improvements were needed.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
During our inspection we spoke with people who used the service; while the people we spoke with expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards.
There were no effective systems in place to give people the opportunity to give feedback on their experience of living at the service to ensure it met their needs safely and in line with their individual wishes and preferences.
People did not experience care that took account of their strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics. People did not always receive person-centred care. They were not supported to access information in accessible information formats that they could understand to aid communication. People were not supported to stay in touch with their community or maintain and develop interests and hobbies.