Caremix Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans were detailed and person-centred, outlining people’s health conditions, mobility and daily living needs. Risk assessments were in place and provided clear guidance for staff to mitigate these risks, such as ensuring access to walking aids and keeping environments free from hazards. Care plans included specific preferences and routines, such as how people wished to be supported with personal care, maintaining dignity, and placement of personal belongings. Daily care records reflected these plans, including promoting independence and offering choices around meals, clothing and activities.

People were involved in the assessment and review process. Staff and leaders confirmed people participated in decisions, and relatives provided ongoing updates to ensure care remained responsive to changing needs. One relative said, “[Person] can still speak for themselves, they have capacity.”

The provider delivered care and treatment in line with legislation, standards and evidence-based guidance to support effective outcomes.

Care plans reflected people’s nutritional and hydration needs and included clear, person-centred guidance. Staff supported people to choose meals and monitored intake, escalating to healthcare professionals where required. Staff demonstrated an understanding of monitoring health changes and adapting care accordingly. For example, following surgery, staff observed changes in 1 person’s condition and adjusted support to meet their evolving needs. A staff member said, “We were observing [person] to see how things had changed.”

The provider worked effectively with staff and relevant partners to deliver coordinated care.

Systems were in place for staff to communicate information about people’s needs. Staff completed daily records and communication logs to ensure continuity of care and shared updates about changes in people’s health or behaviour. Leaders described regular communication with staff through phone calls and messages, particularly when changes in care or risks were identified. They also monitored for early signs of deterioration, such as confusion or behavioural changes, to enable timely escalation to healthcare services.

The provider supported people to maintain their health and wellbeing and access healthcare services when needed.

Care plans included information about health conditions and how to maintain wellbeing, including promoting independence and safe mobility. Staff supported people to manage risks associated with daily activities while encouraging them to remain active and engaged. There was evidence of communication with family members and healthcare professionals, particularly regarding appointments and changes in needs. Leaders confirmed they used information from hospital discharge summaries and family updates to review care.

The provider monitored people’s health and wellbeing and used this information to help improve outcomes.

Care records and monitoring tools showed regular review of people’s satisfaction and wellbeing. Daily records supported ongoing monitoring of health and general wellbeing, and staff understood their role in identifying changes and escalating concerns appropriately.

Systems were in place to review care and gather feedback. A relative confirmed the provider carried out checks and that feedback could be shared easily, including through surveys, stating, “I have filled in an email survey for them.”

The provider ensured people were involved in decisions about their care and treatment in line with legislation and guidance.

Care plans included clear sections on consent. These outlined processes for gaining consent to care and sharing information, as well as guidance for completing mental capacity assessments where needed. One person’s care plan had been signed, demonstrating their involvement in decision-making. Records showed the person had capacity and was actively involved in their care. Staff demonstrated good practice in seeking consent during care delivery. There was no evidence that care was provided without consent, and feedback confirmed people were happy with how care was delivered.