Rochdale Ear Care Clinic

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Rochdale Ear Care Clinic made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Our review of clinical records showed patients were supported to understand their condition and were involved in planning for their care needs. They were also involved in decisions about their care.

Rochdale Ear Care Clinic understood the diverse health and care needs of people. Continuity of treatment for patients was maintained due to single-staff operation. Staff made referrals to GP surgeries for further treatment if required, as well as for hearing tests and hearing aid appointments.

Rochdale Ear Care Clinic is an independent health service. They are a private ear treatment clinic, ran and staffed by a single individual. This quality statement is not relevant for this service

Rochdale Ear Care Clinic is an independent health service. They are a private ear treatment clinic, ran and staffed by a single individual. This quality statement is not relevant for this service

Rochdale Ear Care Clinic supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

We saw complaints were managed in line with the practice’s policy.

The service made sure that people could access the care, support and treatment they needed when they needed it.

The treatment room was on the ground floor and a ramp had been fitted to the entrance.

Staff actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Feedback provided by people using the service, both to the provider as well as to CQC, was positive. Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff used appropriate systems to capture and review feedback from people using the service, including those who did not have access to the internet.

Rochdale Ear Care Clinic is an independent health service. They are a private ear treatment clinic. This quality statement is not relevant for this service.