Park House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were well supported by a staff team that knew them well. Staff were happy in their roles. People were happy with the support they were provided with.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us they approached people as individuals and asked what they wanted. They described how they respected people’s individual wishes and needs. They were clear that people should receive person centred care. The registered manager described how people contributed to resident's meetings and how staff supported people in person centred ways. The registered manager gave examples of how diversity was valued and respected within the home. The team worked with health professionals to ensure people have access to the care they need.

Relatives told us people’s care was coordinated by staff who worked together to ensure the care provided was suited to people’s individual needs. Staff often sought feedback to maintain person centred care and people felt in control in the planning of their care. One relative said, “When my loved one was not sleeping, staff implemented a new bed and night music for them. They also created a routine plan at night times to enable them to settle better.” Another relative said, “If there was anything I wanted to talk about, I am sure that they would be happy to do so but I have really had no problems since Mum has been there. They have also been incredibly supportive and are just very nice people.”

Care plans were audited each month to ensure they were accurate, current and supported people to achieve the outcomes they wanted. The audits have been updated to digital since the introduction of the eCare system. Action plans were created, and any updates were made by senior staff. Residents meetings took place each month and focused on activities. These reviewed what people had enjoyed and noted suggestions for future sessions. Staff had meetings bi annually. Their views about the service were sought through formal and informal processes. This ensured they were able to reflect their view of the needs of staff and people to the senior team.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.