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Inspection report

Date of Inspection: 9, 15 January 2014
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF | 85.59 KB

Overview

Inspection carried out on 9, 15 January 2014

During a routine inspection

People who use the service were given appropriate information and support regarding their care or treatment. One person said; “They have explained everything… The consultant said this is what we can do and what we can offer”. Another person said; “It was two way, she (doctor) wanted to make sure that everything I wanted to know about was covered.”

People’s care was provided according to their assessed needs and risk assessments were reviewed regularly. We found that communication between different shifts and staff groups was effective. Working practices, including handover at the bedside and checking medication charts, contributed to maintaining safety and people’s welfare. Appropriate information was obtained from other providers including GP’s and hospital services before people’s care and treatment started. This meant that the most appropriate service could be offered for each person.

Everyone we spoke with felt that the staffing numbers were right and that there were enough staff to meet people’s needs. People told us that generally they did not have to wait for assistance from staff and staff did not appear rushed while working. One person said, “If I ask for something it’s no problem”. Another person said, “Very, very special people work here”.

Quality improvement and assurance processes were robust. These systems had identified where improvements were needed, for example in care plan documentation. Plans were in place to address the identified shortfalls.