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Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF | 82.2 KB

Overview

Inspection carried out on 8 February 2013

During a routine inspection

We looked at the medical care files for three people using the service. We saw that the files were comprehensive and included daily progress notes from all professionals caring for the person. Recordings of pain scores and intravenous infusions were all found to be consistent and appropriate. Falls assessments and pressure area assessments were all undertaken regularly. We looked at other documents from the provider which showed good infection control practices. They also showed people overall received a positive experience during their time at the hospice.

We spoke to six people. They all gave us very positive comments including “The care and staff are excellent, I can’t fault it”, “this place is inspirational”, “it’s superb, the staff and service is very good”, “I know the staff and they know how to look after me”. Monthly surveys from relatives also gave a very positive impression of the care, facilities and staff.