Sunnyview House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The provider, leaders and staff had worked hard under a shared vision to drive improvements at the service in a short period of time. Staff felt positive about the improvements and changes made which created a positive culture of support for people. The provider told us, “We’ve worked really hard at Sunnyview House to get things right, and we are doing. I feel really proud of the hard work staff have put in.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. Staff spoke positively about leaders and there was a desire to ensure people received high quality experiences of care. Leaders had used the previous inspection as a catalyst to improve their governance oversight and meaningful change had been made in a short period of time. This benefitted people by ensuring they had consistent good experiences of care.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff told us they felt able to speak up. One staff member told us, “I feel able to speak up to the general manager. I know they would listen to me.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. Staff told us there was fairness and equity at the service where diversity was embraced and welcomed.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Leaders completed investigations about unexpected incidents, learnt lessons and shared any improvements needed with the staff team.

Audits and monitoring checks had dramatically improved following our last inspection, resulting in robust oversight of the quality of care that was provided. Audits celebrated and rewarded success whilst identifying any improvements which need to be made.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The service had a good working relationship with its partners and the local community. The service routinely welcomed GP visits, district nurse visits and specialist health care professionals. There was now an established escalation process where the provider sought the support from health and social care professionals at an early stage to minimise any impact for people.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.The provider, leaders and staff had made an impressive and positive change in a short space of time at the service, which benefited people receiving support.There had been a collective effort to develop and learn from the last inspection with changes implemented and embedded rapidly which had seen positive impacts for people. The provider had worked hard to drive change at the service, which the provider found had made a reduction in unexpected incidents such as weight loss which improved the life of people living at the service.