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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 18 January 2014
Inspection Report published 18 January 2014 - Easy to Read PDF

Overview

Inspection carried out on 12 December 2013

During a routine inspection

People at Richford Gate were cared for in a safe environment and their needs were assessed very well. The assessment records were detailed and people's preferences were included in their care plans. People's independence was promoted and they were encouraged to contribute to their care. The staff monitored people's health and welfare, monitoring their physical well-being and activities. People told us they were happy and safe at Richford Gate. One person said: "The staff are good here, they are nice."

There was a good system for people to raise their concerns, especially at the residents' meetings. People were encouraged and supported in raising their concerns and they felt that their concerns were listened to and acted upon. The complaints procedure was in an easy-read format.

There were arrangements for the ordering, dispensing, storage and administration of medicines; staff had been trained and were competent in administering medicines.

The provider supported the staff in their professional development and provided them with ongoing supervision, support and training. One member of staff told us: "It's a good team here. We are passionate about what we do here".