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Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 8 February 2012
Inspection Report published 8 February 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Richford Gate ensures that the people who use the services are safe and their health and welfare needs are met by competent, skilled staff.

Overall, we found that Richard Gate was meeting this essential standard.

User experience

We reviewed this outcome but did not discuss this with people who use services during our visit.

Other evidence

The staff we spoke to were happy in their job roles and with the service they provide. Mandatory training includes equality and diversity, health and safety, fire safety and human rights awareness training. Training is updated annually . Staff have completed National Vocational Qualifications (NVQ's) or other equivalent professional training to aid them in fulfilling their job roles.

Staff told us that they were happy with the training they received and could access the training they requested. The registered manager promotes training for staff and updates staff on new guidance and published research that staff are required to adhere to.

Staff told us that they receive regular monthly supervision meetings with the manager or deputy manager. Annual appraisals meetings are provided to all staff.