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Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 8 February 2012
Inspection Report published 8 February 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Richford Gate ensures that the people who use the services experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

Overall, we found that Richard Gate was meeting this essential standard.

User experience

We spoke to and communicated with the people living at Richford Gate who told us they were very happy living there. We observed staff delivering safe and appropriate care and support to people who live there. We saw people being happy, confident and friendly with staff.

Other evidence

Care plans and records indicate that the needs of the people who use the services are continually assessed. Staff told us how they assess the people who use the services to ensure their welfare and safety is paramount.

The care plans were individualised and demonstrated that the people who use the services are central in the planning and delivery of their care. There is evidence that the care plans reflect the needs, preferences and diversity of the people.

Everybody has a Health Action Plan (HAP) that focuses on their physical health and a daily communications record that contains information on what the individual does on a daily basis.

There are no set visiting hours and families and friends are encouraged to visit. People who use the service are assisted in staying in contact with their families.

Staff described how they manage challenging behaviour and have processes in place to ensure the safety of people who use the services, visitors and staff.

The records indicate, and staff confirmed, that care plans are regularly reviewed to ensure people are receiving the care they want and what assistance and support they require.