- Care home
Rowanweald Residential and Nursing Home
Assessment report published 19 May 2026
Contents
Ratings
Our view of the service
Rowanweald Residential and Nursing Home is a care home providing accommodation, nursing, personal care and support to older people living with dementia, mental health needs, sensory needs and physical disabilities. The service specialises in supporting older people living with dementia. At the time of this assessment there were 67 people using the service.
The last rating for this service was good (published in February 2019). A comprehensive assessment was undertaken looking at all quality statements under the 5 key questions. It was conducted due to the length of time since our last rating.
Assessment activity started on 8 April 2026 and ended on 28 April 2026.
The atmosphere in the home was relaxed and welcoming. Staff were attentive to people’s needs and people were routinely treated with dignity and respect. The home was clean, well maintained, bright and airy, and people’s rooms were comfortable and personalised.
People were safely cared for. Risk assessments were in place, and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks. Staff had been recruited safely and were able to support people to help keep them safe. People received their medicines as prescribed.
The home had sufficient staffing numbers to help support people safely. Records showed accidents and incidents were documented, investigated and any learning when things went wrong was shared with staff and embedded to improve ways of working.
Staff supported people to live healthy lives. Staff worked closely with GPs, speech and language therapists and social workers and followed guidance to support people to meet their individual needs.
People were able to participate in meaningful activities with positive engagement. Staff were proactive in adapting activities to people’s needs and interests, including therapy animals and music sessions.
Staff spoke positively about working at the service and told us they were well supported by management and their colleagues. Feedback about the registered manager was consistently positive, particularly regarding their open‑door approach and responsiveness.
The provider had robust governance systems in place which helped to ensure people’s safety and wellbeing was maintained. These systems helped to drive improvement. The provider proactively sought feedback from people and relatives and staff.
People's experience of this service
People told us they were safe in the home and this was confirmed by relatives. A relative told us, “I am confident [my family member] is safe in the home. [My family member] is well looked after.”
People spoke positively about their experience living in the home from the initial assessment, activities and the environment, to the caring approach of staff and the management of the home.
People spoke positively about the care they received. A person told us, “The staff are nice. They know what they are doing.” A relative told us, “It’s nice [my family member] being here. [They] enjoy the peace and quiet. The staff seem knowledgeable and are very nice.”
Relatives told us that they were confident that staff understood people’s needs and had the skills and knowledge to safely support people. A relative said, “From what I have observed, care staff do their job well and know what they are doing.” Another relative said, “Care staff are brilliant and are great.”
Our observations during the site visit were overall positive. We saw meaningful interactions between people and staff. Staff treated people well and were attentive to their individual needs. People and relatives felt able to complain and were confident that if they did, appropriate action would be taken, and improvements would be made.