The Old Garden Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People consistently told us that staff were kind and caring. Staff were observed treating people with dignity and respect, including knocking before entering rooms and sitting at eye level during mealtimes. Relatives described the home as “very homely” and praised the staff’s caring approach. Staff told us they enjoyed working at the home and supporting the people who lived there.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were treated as individuals, and their preferences were respected. Care plans reflected personal choices, such as preferred meals, routines, and activities. One person shared that they had been supported to attend the theatre with pizza and Prosecco, describing it as “wonderful.” Staff knew people well and tailored support to their needs. People were able to personalise their rooms and maintain relationships with family and friends.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to maintain independence and make choices about their daily lives. People told us they could get up when they wanted, choose their meals, and decide how they spent their time. Staff respected people’s decisions and encouraged autonomy. One person said, “I can still make my own choices.” Staff were observed offering choices and supporting people in a way that promoted independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff responded promptly to people’s needs. Call bells were answered quickly, and people said they felt listened to. One person told us, “If the staff see you struggling to do something, they stop and say let me help you with that.” Staff were attentive during mealtimes and provided support in a calm and respectful manner. Some people fed back mixed reviews about the food, which we raised the time with the registered manager. People said they felt comfortable raising concerns and that staff acted on feedback.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff described a positive working environment and said they felt supported by management. One staff member said, “I love working here, I would definitely recommend it.” Staff received regular supervision and training, and there were incentives such as employee of the month vouchers. The team worked well together and demonstrated a shared commitment to providing compassionate care. Staff wellbeing was prioritised, and morale was high.