Church Farm at Field House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care.

All the people we spoke with told us that, although staff were caring and kind, there was not always meaningful activity available to occupy their time. One person said, “I always try and get involved in activities but there aren’t always activities or something to do.” Another person told us, “I like to keep busy, but they don’t really keep me busy, they have few events and I join in and I do them.”

At our visit, management and staff could not tell us what activity had been planned for the day. When we asked, staff were unable to describe any planned activities. We observed a staff member who conducted a quiz activity on the morning of the assessment without asking people how they wished to spend their time or which activities they preferred.

A manager and staff told us this was the area that required the most improvement, and people did not always have opportunities to take part in meaningful activities. We were told this had improved following the appointment of a part-time activities staff member.

Records did show throughout the year there had been planned activities, such as an organised pet visit to the home.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had systems in place to share feedback, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.