Altmore Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

We received 18 feedback from patients. Comments included:

“Really lovely and kind team. They all seem happy and talk nicely to each other and respectful.”

“I have been a patient of Altmore Dental Practice for approximately 25 years and in all that time I have never experienced anything other than exemplary service.”

“I’m a very nervous patient with autism who has always really struggled with the dentist...the team at Altmore have helped me build my confidence.”

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We reviewed NHS Friends and Family Test survey data covering the period from January to April 2026. During this time, 41 respondents provided feedback. In response to the question, 'Overall, how was your experience of our service?', all respondents rated their experience as either 'very good' or 'good'. The feedback received was consistently positive, with common themes including the professionalism of staff and the quality of communication provided.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff told us they felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.