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Archived: Bracken House

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All reports

Inspection report

Date of Inspection: 15 May 2013
Date of Publication: 18 June 2013
Inspection Report published 18 June 2013 PDF


Inspection carried out on 15 May 2013

During a routine inspection

At our last visit to Bracken House we found that the service was not compliant in two key outcome areas. We looked at these outcomes as part of this inspection visit. We found that improvements had been made and the service was compliant in both outcome areas.

We found that reviews had taken place to ensure that appropriate procedures were followed when �Do Not Attempt to Resuscitate� (DNAR) orders were put in place. We saw that the records related to the end of life care of a person had been re-instated following our last visit. The records had been updated to ensure that they reflected the care provided by staff working at the home. We spoke with two care staff who demonstrated they were aware of people's care and support needs.

We were not able to speak in depth with all the people who used the service because of their mental health condition. To help us obtain a view of people�s experiences we observed people�s care, read people�s care records and spoke with staff at our visit. We saw that staff sat with people when speaking with them, listening and responding to their needs and requests in a calm and reassuring manner. Information from one person who lived at the home told us, �They (staff) are all very kind�.

We found that medication audit systems at the home had been reviewed to ensure people received their medicines safely.

We saw that recruitment procedures in place ensured that people living at the home were supported by appropriate staff.