- Homecare service
Nomase Supported Limited
Assessment report published 10 April 2026
Contents
Ratings
Our view of the service
We carried out this assessment between 29 October and 18 November 2025. Nomase Supported Limited is registered to provide personal care to people in the community including in supported living settings. At the time of our inspection, they were providing personal care to 11 people with a learning disability.
We assessed the service against the ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were kept safe by staff that had knowledge and understanding of their responsibilities to protect people from harm or abuse. They knew the signs to recognise abuse and the procedure to report any concerns.
People’s needs were met, and they were cared for by sufficient numbers of staff. The risks to people were identified and actions put in place to ensure risks were minimised and people kept safe. People received their medicines as prescribed, and the management of medicines was safe.
Staff understood their responsibilities within the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were supported through effective induction, supervision, appraisal and training to provide effective support to people. People were supported to eat and drink appropriately and to meet their dietary and nutritional requirements. Staff supported people to access health and social care services they required.
People had choices about how they wanted their day-to-day care delivered and staff respected their decisions.
People’s care and support reflected their choices, preferences, personalities, needs and individuality. People were supported to engage in the activities and access community facilities that they enjoyed. People and their relatives knew how to complain about the service should they need to.
People's experience of this service
People and their relatives described a service that provides safe, compassionate, and highly individualised care. Feedback consistently highlighted that people were settled, well supported, and experiencing good outcomes. Relatives stated they had no concerns or complaints about the placement.
Relatives reported that individuals with complex histories, including previous placement breakdowns and risks such as leaving without staff support, are now stable and safe. One relative noted, “There has been no incidents involving him absconding whilst he has been there.” They described checking for injuries during visits and confirmed, “There are none.”
Staff were commended for their attentiveness and understanding of each person’s needs. One family member shared, “The staff are all great.”
Relatives explained that people were appropriately supported with mobility, personal care, and environmental safety. One said, “My loved one now has a hospital bed and an adapted bathroom… They have 2 staff… They are safe there.”
The environment was described as clean, well‑maintained, and supportive of independence and engagement. Relatives commented on the availability of activities and regular outings, including, “Staff take my loved one out on a Monday and Tuesday. There’s plenty for my loved one to do.” People appeared settled and content, with one relative saying, “My loved one is always smiling and is always happy when we visit.”
Across all feedback, relatives reported high levels of trust and confidence in the service. One relative summarised the overall experience by stating, “I don’t have any issues or complaints… For me, my loved one has changed there. They are settled. I don’t worry about them like I did at the beginning.” Another echoed this sentiment, sharing, “If my loved one is happy then I am fine and happy for them to be there.”