- Homecare service
Nomase Supported Limited
Assessment report published 12 December 2025
Contents
Ratings
Our view of the service
We carried out this assessment between 29 October and 18 November 2025. Nomase Supported Limited is registered to provide personal care to people in the community including supported living settings. At the time of our inspection, they were providing personal care to 6 people in the community of whom some had a learning disability.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were kept safe by staff that had knowledge and understanding of their responsibilities to protect people from harm or abuse. They knew the signs to recognise abuse and the procedure to report any concerns.
People’s needs were met, and they were cared for by sufficient numbers of staff. The risks to people were identified and actions put in place to ensure these were minimised and people kept safe. People received their medicines as prescribed, and the management of medicines was safe.
Staff understood their responsibilities within the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were supported through effective induction, supervision, appraisal and training to provide effective service to people. People were supported to eat and drink appropriately and to meet their dietary and nutritional requirements. Staff supported people to access health and social care services they required.
People and relatives told us staff treated them with kindness and said their privacy and dignity was always respected. People had choices about how they wanted their day-to-day care delivered and staff respected their decisions.
People’s care and support was planned, documented and delivered in a person-centre way. It reflected their choices, preferences, personalities, needs and individuality. People were supported to engage in the activities and access community facilities. that they enjoyed. People and their relatives knew how to complain about the service should they need to.
Relatives, staff and professionals spoke positively about how the service was run and managed. They told us the service was well run, and leadership was accessible.
There were a range of systems used to check the quality of service delivered.
People's experience of this service
People and relatives described the service as safe, reliable, and caring. People told us they feel well cared for and supported. One person told us the service as the “best care I have ever received,” Another person echoed this, telling us, “The care I have got is very very good. They look after me well. They help me,” and added, “I’m safe… They know what they are doing so I feel safe.” People said staff explained to them what they are doing, especially when supporting them with moving and handling, with one person stating, “They explain to me what to do. I am definitely safe with them.” People also spoke about positive relationships with staff. One person said, staff are “lovely” and “You can have a laugh with them.”
One family member told us, “It’s all going really well… They feed my loved one, wash them, and give them their tablets,” people and relatives told us that staff always arrived on time and communicated well if there were delays. They said staff “go above and beyond,” They told us staff informed them and helped them sort out issues like when equipment such as the key safe needed attention. One relative said the carers were “kind and caring”. Another relative noted, “They never rush my loved one. They go above and beyond,” and another saying, “My loved one is absolutely safe with them. They are so caring.”
Across all feedback, people and relatives reported strong satisfaction with the service and they said they would recommend it, with comments such as, “I’ve got no complaints about anything,” “I have absolutely no complaints,” and, “I would definitely recommend them.” One relative summarised their experience by saying, “We are both so happy to see them.”