Marina Homecare Ltd T/A Visiting Angels Barnet and Enfield Also known as Visiting Angels Barnet and Enfield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that theproviderinvolved people and treated them with compassion, kindness,dignityand respect.

This is the first assessment for this newly registered service. This key question has been ratedgood.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People spoke well of the staff saying they treated them well and they felt secure with them. For example, “Yes, I feel respected and they[staff]do respect my home.” One person’s relative said, “The carer is caring and works well. My [name of relative]is happy and he likes them.”

The provider had created systems to regularly monitor people’s care experiences and to promote a person-centred approach of people seeing regular staff at their agreed times.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds.

People’s care records contained personalised information about what was important to them. Those small details which make the difference, such as what food they liked staff to make for them, what subjects they wanted staff to chat with them about, and what they didn’t. As one person’s relative told us, “They talk to him about his life and [name of person] asks about the carer’s life, they are always laughing and joking.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People had individualised routines which staff said they followed. These people’s care records made it clear the importance of following these routines. As one person said, “I have confidence with them [staff] to move me, they help to walk around to keep my legs moving.” A person’s relative told us, “Staff help him with his exercises to make sure he does them correctly, they massage his legs every morning which helps him to move around better.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives told us staff responded to their needs. Staff shared handovers and updates with one another and the office staff when changes in need occurred. As one relative said, “Visiting angels were happy and flexible to make to changes and do what they can to manage [name of relatives] needs, they are able to sort things out.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff spoke highly of working with Marina homecare Ltd visiting angels Barnet and Enfield. They felt supported and valued in a way most had not in their previous workplaces. Staff commented on how their colleagues shared their values of caring for people and putting them first, which they said made them feel secure working for this provider.