- Dentist
The Smile Studios: Heston
Assessment report published 2 September 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 21 August 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
Staff had the skills, knowledge and experience to carry out their roles.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice had systems to identify and manage risks which required some improvements.
Recruitment procedures did not entirely reflect current legislation.
The practice is in the London Borough of Hounslow and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 4 dentists, 2 dental nurses, 2 dental hygienists, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 receptionist and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our inspection, the practice was closed so we did not speak to patients. Online reviews provided a positive view of the dental team and care provided by the practice.
Comments included:
“I have always found the reception staff to be professional and caring, and the customer service consistently excellent”.
“The dental staff and doctors provide outstanding care, and I truly value their expertise”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.