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Archived: Angelic Quality Systems Limited - Unit C2

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Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF | 78.99 KB

Overview

Inspection carried out on 12 December 2012

During a routine inspection

The agency currently provided staff to four residential homes within the Essex area. We saw that the full version of the Service User's Guide included the agency's Statement of Purpose and explained the quality management and complaint procedures.

Three managers of residential homes that used the agency told us that staff members were well trained and caring. One manager said, "There were no issues with staff." Another said that, "Most were quite good."

We saw that the agency had an up to date policy on the Safeguarding of Vulnerable Adults (SOVA). Staff were provided with a copy of the SOVA policy and both a leaflet and booklet issued by Essex County Council, 'Guidelines for all Staff Who Work With Vulnerable Adults.'

Staff members had started work only after a full and satisfactory Criminal Records Bureau (CRB) check had been received and they had demonstrated that they were legally entitled to work in the United Kingdom.

The Registered Manager discussed the quality of the service provided by staff from the agency with the managers of the homes in which they worked on a regular basis.