Lambeth Chinese Community Association

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last inspection we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.Staff treated colleagues from other organisations with kindness and respect. Staff had not received training in treating people with dignity and respect, privacy, and confidentiality. However, people spoke positively about how staff worked with them. People told us staff treated them with kindness and respect all the time.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s culture and unique backgrounds. People told us they were treated as individuals. The registered manager told us information about people’s cultural needs was discussed with them during the assessment of their care needs.

People told us they were treated as individuals by staff. However, care plans did not record people’s cultural or religious needs.

The provider did not always promote people’s independence, choice and control over their own care and treatment. Care plans did not document people’s preferences about the care and support they received. This left people at risk of receiving support not in line with their preferences. The registered manager told us discussions were had with people prior to the service supporting them with care. Staff told us they were aware of people’s preferences in relation to how care was to be delivered.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs and acted to minimise any discomfort, concern, or distress. People told us they felt their needs and wishes were listened to. People were able to contact the registered manager or deputy manager at any time if they needed to raise a concern or request a change to their support needs.

The provider cared about and promoted the wellbeing of their staff. We received positive feedback from staff about the management team. Staff told us they could contact the management team whenever they felt the need to. We saw rota’s allowed staff a complete 2-day break in each week. Prior to the assessment, there had not been a staff meeting documented for 6 months. However, staff told us they were able to contact the management team whenever they needed.

Staff were taken out once a year for a meal by the provider as a thank you for all the work they had put into supporting people. A member of staff said, ‘Yes, everyone is treated fairly and with respect regardless of background or personal characteristics.’