Helping Hands Northwich

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
Records showed people’s needs were assessed through care plans and risk assessments that covered areas such as mobility, medicines, communication and personal preferences. People told us they had been involved in the planning of their care.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Staff used recognised risk assessments and responded when people’s needs changed. For example, records showed staff followed guidance on choking risks, and sought support from professionals when this was needed. Staff feedback also showed they had relevant training, including training to support people at risk of choking, and said this helped them deliver care safely and effectively.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.
Records showed staff worked with external professionals, including occupational therapists, district nurses, speech and language therapists and emergency services, to help people receive joined-up care. Staff described clear escalation arrangements through office staff and health professionals when concerns arose, and relatives gave examples of staff arranging urgent support following hospital discharge or staying with people until emergency help arrived.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and relatives said support helped them remain safe and independent at home. Staff responded quickly when people became unwell or needed additional support. This reduced the need for hospital admissions.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
Where issues were identified, the provider took action such as retraining staff, care plan reviews and referrals to external professionals. The records also showed examples of positive outcomes for people, including support that enabled people to remain independent, respond to changes in health needs and achieve goals that mattered to them.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.
Records showed consent to care and information sharing was documented, and where people had capacity, this was clearly recorded. Staff promoted choice, such as asking people, offering options and supporting them to make decisions about daily routines and care. Where people were assessed as lacking capacity, decisions were made in their best interests with their representatives.