Fission Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

A relative told us “The carers let (relative) know what they are doing. They carry out care in a way that protects my relative’s dignity. I stand outside when they assist with personal care, but I always hear (relative) chatting and laughing with the carers, so that’s positive.”

Care staff supported people to express their views using their preferred method of communication, for example if a person’s first language was not English. This was recorded in people’s care records and care staff spoke other languages as well as English.

General Data Protection Regulations (GDPR) were understood and adhered to by the provider.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

No relatives raised any concern on behalf of their relative not being respected as individuals. This was not only in terms of care and support but also about how they were treated by care staff and the provider. We were told “Communication from the service is really good. They will tell me if they notice a change in (relative’s) health. They contact me to tell me what the concern is and will involve me in decisions of how best to support (relative).”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People's privacy, dignity and independence were respected. People’s care plans described how care staff should support people in a way that respected their privacy and dignity and encouraged people to maintain as much independence as they reasonably could.

A relative told us “(Relative) wants to lose weight and so the carers support with this by not offering sweat treats. They wouldn’t deny (relative) something if they asked for it, but they don’t encourage it either because they know (relative) has a goal to lose some weight.”

Care staff supported people to manage as many aspects of their care as they could. Care staff were clear about offering people choice and respecting those choices. A care worker said “I ensure I understand what is being said to me and answer people courteously.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Care staff were able to describe what they would do to respond to immediate needs, for example,“I respond to this by assessing the situation quickly, staying calm and providing immediate support.”

Staff demonstrated in their feedback to us that person centred care was important as well as maintaining people’s dignity and focused of how they carried out their role.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Each member of the staff team participated in one-to-one meetings with the service provider.

Feedback from staff about how they were treated by the provider as their employer and as people was positive. They told us that “Yes, I feel supported by my employer, for example they give me emotional support when i feel stressed, they respect me and listen to my concerns” and “Yes, I had a challenge with commuting to work onetime, and they offered me help to take me to work.”

The service fostered good relationships with and among the staff team through the support mechanisms in place, for example during quarterly 1-1 supervision and day to day communication and regular staff team meetings.