Ewart House

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service placed emphasis on supporting people to maintain their independence whenever possible. People knew their rights and had choice and control over their own care, treatment and wellbeing. Relatives confirmed that care staff supported their family member to do as much as possible when they were providing care.

People’s care plans identified the aspects of their daily life they were able to manage themselves and where they required support. The initial needs assessment identified the level of support a person required and care plans included guidance for staff on when and how the person should be encouraged and supported.

People were supported as individuals, in line with their specific needs and preferences. Care plans were person centred and clearly described what care and support people wanted and what they were able and wanted to do for themselves. Care plans evidenced people’s involvement in planning their care and support.

Care staff had established positive relationships with people they supported. A relative said, “I think they are very patient and they have been very good.” Another relative told us, “I am quite happy with them, I think they do a good job. They are caring and they do their job.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.