The Martlets

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

People and their relatives told us they felt supported by the staff team and felt safe. One person told us, “I am safe here.” A relative added, “The staff pick up on things quickly, always talk and explain what’s going on.”

Staff provided support in a safe and calm way. Staff followed safety guidelines as required. Staff were encouraged to report incidents. Staff we spoke with told us the processes they followed to record safety events.

Incidents and accidents were reported. Actions arising from incidents were transferred into care plans to inform staff how to reduce the risk of an incident happening again. Incidents were investigated and we saw examples in records.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.
People and their relatives said the service supported them to attend external appointments, such as hospital appointments. People told us they had access to GP services. A relative told us, “They pick up quite quickly on things and always let me know if [my relative’s] not well.”
Staff and health and social care professionals told us they worked well together and had developed good working relationships.
There were clear processes to ensure people’s current information was safely shared with health and social care professionals. Records showed people were reviewed by health professionals when required.

 

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

People we spoke with told us they felt safe. A relative told us, “I know most of the staff and am happy [my relative’s] in safe hands.”
Staff had been trained and understood their responsibilities to keep people safe. There was a safeguarding and whistleblowing policy that gave staff clear guidance to follow in the event they needed to refer concerns to the local authority. Referrals had been made to the local safeguarding team appropriately. We checked whether the service was working within the principles of the Mental Capacity Act, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met. All legal applications had been made in accordance with Deprivation of Liberty Safeguards (DoLS). This meant people’s rights were fully respected. The registered manager kept a record of DoLS applications and authorisations, and this was regularly reviewed to make sure authorisations were current.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

People did not raise any concerns about being involved in the management of risk or staff recognising risks to people’s health and wellbeing. A relative told us, “They’ll ring me if [my relative’s] poorly. He does fall occasionally and had a swollen foot the other day. Turned out that he needed a podiatrist, so the problem was solved.”
Potential risks to people’s health and welfare had been assessed and risk assessments had been reviewed regularly. For example, for people at risk of falling, malnutrition or pressure damage.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.
People told us the environment of the service met their needs. A relative told us, “It’s usually clean and tidy.” The environment was clean, and a routine maintenance programme was in place. Staff were able to report any maintenance requirements. Equipment that we looked at was fit for purpose. For example, wheelchairs and moving and handling equipment were in good condition and clean.
We reviewed records of checks carried out to ensure the premises were safe. This included gas, electrical and fire safety checks. Regular checks of equipment were carried out. Personal evacuation plans were in place. These had been regularly reviewed to reflect people’s support needs in the event of needing to evacuate the building in an emergency.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

People told us there were enough staff, and they were responded to in a timely manner. A relative said, “There always seems to be people around.”
During our assessment, staff attended to people promptly. Staff did not appear rushed and took their time with people. A member of staff told us, “There are enough staff. With the new manager it’s been good, we are fully staffed now.”

Staff had the skills to meet people’s physical and mental health needs. Staff told us they attended training specific to their roles, including medicines management and safeguarding people from abuse. Safe recruitment processes were followed. There was a process in place for staff to receive regular supervision. There was oversight of staff training at manager and provider level.

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

People and their relatives told us the service was clean. A member of staff told us, “The home is clean, it’s normal for it to be clean like today.”
We observed staff wearing aprons when supporting people with meals. We saw stocks of personal protective equipment (PPE) around the building for staff to use. There were effective processes to prevent and control infection. Regular infection prevention control audits had been carried out. These included audits of the environment, equipment, and staff spot checks.

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.

Nursing and care staff were trained in the administration of medicines. A member of staff described how they completed the medicine administration records (MAR). We saw these were accurate. They also showed us how they ensured that stock levels of medicines were accurate. People told us they had no concerns about their medicines. A relative told us, “They bring [my relative] his coffee and his tablets every day.”
Regular auditing of medicine procedures had taken place, including checks on accurately recording administered medicines as well as temperature checks of medicines storage areas. This ensured the system for medicine administration worked effectively and any issues could be identified and addressed. Medicines were stored appropriately and securely, in line with legal requirements. We checked that medicines were ordered appropriately and medicines which were out of date or no longer needed were disposed of safely.