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Rotherlea Requires improvement

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Inspection report

Date of Inspection: 14 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF


Inspection carried out on 14 November 2013

During a routine inspection

We spoke with 13 people during our visit. Most people told us that they were very satisfied with the service. One said, �You can�t beat this place�. Another told us, �The carers we have are really lovely�.

We spoke with five relatives. They had mixed experiences of the service. One said, �The whole place is just very nice. The atmosphere is good, the carers are very helpful, caring and approachable�. Another told us, �They�re lovely but I don�t think they�ve got time to care�.

We spoke with eight carers, three team leaders and the manager. Staff told us that they enjoyed working in the home. One said, �I love it, it�s the best job ever�. Many told us, however, that they were finding it increasingly difficult to meet people�s needs with the number of staff they had on shift.

We found that people were happy in the home. People's rights with regard to consent were being promoted by the service and staff understood how people's capacity should be considered. People told us that they could approach the staff and manager if they were unhappy or had ideas to discuss.

We found, however, that there were not enough staff in all parts of the home to ensure people�s safety and welfare at all times. Where risks had been identified support plans were not always in place or followed. We observed some dangerous moving and handling practice and found that prescribed creams were not properly managed.