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Rotherlea Requires improvement

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Inspection report

Date of Inspection: 4 June 2014
Date of Publication: 9 July 2014
Inspection Report published 09 July 2014 PDF


Inspection carried out on 4 June 2014

During an inspection looking at part of the service

At our previous inspection in November 2013, we found the service was not meeting minimum standards in three areas. We carried out this inspection to check the necessary actions had been taken to achieve compliance in these areas. We also inspected other areas as part of our routine inspection programme to answer our five questions. Is the service safe, is it effective, is it caring, is it responsive and is it well led?

The inspection team consisted of an inspector and an expert by experience. At the time of our inspection there were 68 people using the service. We spoke with six of them and relatives of another four in order to understand the service from their point of view. We observed the care and support people received in the shared areas of the home. We looked at records and files. We spoke with a unit manager and eight members of staff.

This is a summary of what people told us and what we found. If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

People who used the service told us they felt safe and comfortable in the home. One person said, �Yes, I�m very happy, I am well looked after and I feel very safe here.� All the visiting relatives we spoke with said their family member was well cared for. They told us they felt assured their family members were safe.

We found the service carried out the necessary checks before staff started work and there was a robust recruitment process in place. There were sufficient staff to look after people safely. Processes were followed to ensure medicines were administered safely. We observed care workers helping people to move about the home safely using wheelchairs, frames and other equipment.

Is the service effective?

People told us that they were satisfied with the care and support they received. One person�s relative said, �Very good. 10/10.�

We found people�s care and support were based on thorough assessments and detailed and personalised support plans. The environment people lived in had been adapted and decorated in a way that helped people to live well with dementia. Systems were in place to ensure care was delivered according to people�s plans.

Is the service caring?

Relatives of people using the service told us support was provided in a caring way. One said, �Yes, it�s brilliant. They know me, they know mum. Mum has been here two years. I can come in, make myself a cup of tea. I love it. It makes me want to come in.� Another said �Quite nice, the people are friendly�. People using the service told us they got on well with their care workers and had a good relationship with them. One person said, �I�m very happy; the people are very kind and look after us well."

Staff we spoke with were motivated to provide high quality care. They had a thorough knowledge of people�s needs and how they preferred to have their care delivered. One member of staff said �I love working with the residents, I treat them like I would my mum, my dad, my grandparents.�

Is the service responsive?

The service responded to changes in people�s needs or circumstances. People told us staff responded promptly when they needed assistance.

We found the service assessed people�s risks and adapted their care plans accordingly. Staff were aware of people�s preferences, backgrounds and interests.

Is the service well-led?

Systems were in place to regularly assess and monitor the quality of service provided. There were processes in place to review and learn from incidents and accidents. People who used the service and their families were able to contribute their views about the service they received.