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Inspection report

Date of Inspection: 9 December 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF


Inspection carried out on 9 December 2013

During a routine inspection

We spoke with two people who lived at the home. They were satisfied with the care and support they received and were happy living at Echo Square House. One person told us, "I like it here". A visitor told us, "The care is first class. My relative is safe and well cared for". We noted that the home provided a wide variety of social and educational opportunities in both group and individual settings in addition to work placements. The people we spoke with were happy with the number and types of activities on offer.

We saw that people's consent was obtained where possible before care and treatment was undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from abuse and cared for in a safe and inclusive environment. We noted that there were adequate numbers of skilled and experienced staff to deliver safe and appropriate care. We also found that systems were in place for people and relatives to make a complaint about the service if necessary.