Clarity Homecare Coventry

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager completed detailed assessments of people’s needs prior to them using the service. Care plans were detailed and provided information and guidance on how to support people with their needs which included personal care, mobility, nutrition and emotional wellbeing. Plans were person-centred reflecting people’s preferences such how they wished to be addressed, daily routines, religious and cultural needs. People and relatives were routinely involved in the care planning and review. The needs of relatives who were carers were effectively assessed. One relative told us, “Carers know [Name] and support them the way they want to be supported.” Another relative said, “They really respect [name] and provide care how they want it.”

The manager told us regular visits and spot checks took place to ensure care plans were updated accordingly to reflect changes.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager completed detailed assessments of people’s needs prior to them using the service. Care plans were detailed and provided information and guidance on how to support people with their needs which included personal care, mobility, nutrition and emotional wellbeing. Plans were person-centred reflecting people’s preferences such how they wished to be addressed, daily routines, religious and cultural needs. People and relatives were routinely involved in the care planning and review. The needs of relatives who were carers were effectively assessed. One relative told us, “Carers know [Name] and support them the way they want to be supported.” Another relative said, “They really respect [name] and provide care how they want it.”

The manager told us regular visits and spot checks took place to ensure care plans were updated accordingly to reflect changes.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager completed detailed assessments of people’s needs prior to them using the service. Care plans were detailed and provided information and guidance on how to support people with their needs which included personal care, mobility, nutrition and emotional wellbeing. Plans were person-centred reflecting people’s preferences such how they wished to be addressed, daily routines, religious and cultural needs. People and relatives were routinely involved in the care planning and review. The needs of relatives who were carers were effectively assessed. One relative told us, “Carers know [Name] and support them the way they want to be supported.” Another relative said, “They really respect [name] and provide care how they want it.”

The manager told us regular visits and spot checks took place to ensure care plans were updated accordingly to reflect changes.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and relatives told us they discussed their care and support needs with the Registered Manager and staff. Their wishes and preferences were recorded in their care plan and any adjustments required made. Staff told us, they respected individuals and ensured they supported people to fulfil their wishes.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Relatives told us the Registered Manager had helped them with the process of setting up care. One relative said, “Without their help and guidance, I wouldn’t have the support for my [Name].” The management team had developed an effective working relationship with a range of healthcare professionals to help ensure people received responsive and coordinated care. The manager gave examples of how they had liaised with different healthcare professionals to support people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

needs for care and support.

Staff supported people to maintain a healthy lifestyle: this included their physical and mental wellbeing. One relative told us, “They chat to [Name], they are very sociable. Mentally it helps and gives [Name] a break.” Another relative said, “The extra support they give [Name] is really nice.” People’s nutritional needs were met in line with their religious and cultural requirements. Staff knew about people’s health needs and information was accessible to them. Staff had received training in basic life support, pressure ulcer management, food hygiene and moving and assisting and knew what action to take in an emergency.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People and relatives told us there had been improvements in their health including regained independence. One relative told us, “They help with the bathroom, help with movement. Before [name] couldn’t walk on their own.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People and relatives were involved in decisions about their care. Staff demonstrated understanding of consent and the need to gain people’s consent when delivering care. Staff told us, “I Ask if People need help and support them, talk to people nicely.”

The provider had systems in place to ensure appropriate documentation was in place. Mental capacity assessments and best interest decisions were recorded where people lacked capacity. Consent was embedded in everyday practice which demonstrated people’s rights and preferences were considered.